(BP18 29) Michael Farrell: Freelance translator client satisfaction surveys from embarrassing questions survey Watch Video

⏲ Duration: 29 min 73 sec
✓ Published: 18-Oct-2018

Description:
While wondering why the flow of work had suddenly stopped during an unusually slack period, the speaker hit on a way of finding out if his clients had been shopping around for other language service providers without actually asking them the rather embarrassing question straight out: with the declared aim of offering services more in line with his clients’ requirements, he sent out a satisfaction questionnaire. The research he did in order to understand the philosophy behind this kind of surve