Communication, clarity and courtesy better treatment for social housing residents from cox contractors Watch Video

⏲ Duration: 27 min 61 sec
✓ Published: 11-Apr-2024

Description:
Poor communication is often at the heart of housing complaints and is one of the key issues that residents have raised throughout the Four Million Homes programme to date.nnThis webinar follows on from our session on the consultation around the competence and conduct of social housing staff.nnPolly Cox from the Housing Ombudsman shares the findings from their recent report ‘Spotlight on attitudes, respect and rights – relationship of equals’; how this feeds into the complaints process, and