Nova KBM Offers Seamless Customer Experience with AI-Powered Contact Centers | Kore.ai Client Stories from intelligent agents in ai Watch Video
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Description: Nova KBM chose the Kore.ai XO Platform to conquer the challenges they were facing. Nova KBM, in collaboration with Kore.ai, chalked out a transformation process to automate their contact center chats using AI-powered intelligent virtual assistants. After the implementation, the IVAs were able to handle the customer queries and FAQs easily, reducing the agents’ workload of handling chats.