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⏲ Duration: 10 min 33 sec ✓ Published: 06-Feb-2009
Description: Judith Garman gives a presentation at Manchester Digital's usability event, titled Usability: What's The Use?nnJudith: It’s good to see a full house here.I am going to talk to you today about knowing your users.nnOk, so why are we interested in users, they buy our products, they use our services and ultimately they make us a success or a failure.What I want to do is look at a few different products.BBC iPlayer, Facebook, Heathrow terminal 5 baggage handling. So lots of different systems