Smart Service Design Demands in the Fourth Industrial Revolution from a Sociotechnical Perspective from what is 4th industrial revolution Watch Video
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Description: 72231nnOften referred to as the 4th Industrial Revolution, recent technological changes have transformed the knowledge production process, opened previously unimagined new possibilities, and developed unique value as a knowledge creator for the future. This has involved the advent of digital or smart services, which naturally leads to ‘smart service design’ in adjacent fields, especially those situated at the intersection of technology and service experiences and requires us to adapt our pra