Wayfair Set to Open First Large-Format Retail Store, Signaling Shift in E-Commerce Trends from insight customer Watch Video
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⏲ Duration: 0:38 👁 View: 3.3M times ✓ Published: 17-May-2024
Description: Wayfair is opening its first large-format retail store outside of Chicago on May 23rd. The move shows that some digitally native brands are turning to physical retail locations for new growth opportunities and a better customer experience. Wayfair CEO Niraj Shah said categories like furniture benefit from a physical store experience where customers can see and touch items before purchasing. Wayfair envisions opening more large stores nationwide in the future as it explores an omnichannel retail strategy. Other e-commerce brands have also launched physical stores recently to complement online sales.