This is why you should get status synchronization right in your contact center from benefits microsoft teams Watch Video
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Description: Looking for a game changer that will positively impact your agent experience and the bottom line of your business? nnCleverly connecting different systems can do exactly that.nnA classic example of this is the status synchronization in contact centers. nnImagine an agent wants to take a break or needs to deal with a more complex query. nnIn such a scenario the status often needs to be changed in multiple systems.nnWhat we do differently is that we can automatically transfer the status from babel