Configuration Management Solution by Pointel for Contact Center - Audit and Alert - from ford configuration Watch Video
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Description: Greg Ford- Vice President, TRC Operations, Grand Circle CorporationnExplains how they were able to quickly identify the configuration changes in the Genesys environment and able to revert them back almost instantaneously. Having visibility using Pointel’s CMS- Audit and Alert was huge for them and they use it for everything from knowing the changes within their IVR to who is changing what in their entire configuration. According to Greg, the visibility that it gives and the ease of use are the